T & C's
Terms & Conditions
GENERAL CONDITIONS
By completing our registration form and submitting the relevant pet care agreements you are agreeing to Inspire Pet Services Terms and Conditions, and as such are contractually bound by them. Likewise, use of the services of Inspire Pet Services will also be deemed acceptance of such. Our Terms & Conditions are at times reviewed & updated. We will ensure you receive an updated version (last updated: 27/2/22. Inspire Pet Services is prepared to consider changes to conditions but these will only be effective if signed by the proprietor.
PRIVACY NOTICE: SUMMARY
You (owner) give your consent that your details, and any data relevant to our work, will be held on record by Inspire Pet Services and processed under the terms of the General Data Protection Act 2018. In general terms this means I have lawful basis, which in this case is to fulfil my contract with you. My purpose is to look after your pet(s) whilst you are away or anytime during a day. This data may be shared with colleagues, or relevant agencies, i.e. Veterinary staff, Police, RSPCA or rescue centres, Council & Government Departments if requested. If needed this may include processing your data to my colleagues, who if are outside the EU, I will have ensured have proper procedures in place. Records will be securely kept, and will not be kept for any longer than deemed necessary. You have the right to ask for your records to be viewed, amended, or deleted and you have the right to withdraw consent. You also have the right to complain to the overseeing regulator, the ICO, (www.ico.org.uk) if you feel your data has not been handled correctly.
GDPR IN FULL: Inspire Pet Services understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information About Us
Inspire Pet Services
Owner: Stephanie Perkins
Email address: inspirepetservices@gmail.com
Telephone number: 07825379593
What Does This Notice Cover? This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What is Personal Data? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
Name • Address • Email address • Telephone number • Social Media Accounts (Twitter/Facebook/instagram etc) • Alternative/Emergency Contact Name • Alternative/Emergency Contact Email • Alternative/Emergency Contact Phone Number • Alternative/Emergency Contact Address • Pet Name/Temperament/Care requirements
How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:
Providing and managing your account, which in this case is to fulfil my contract with you. My purpose is to look after your pet(s) whilst you are away or anytime during a day. This data may be shared with colleagues, or relevant agencies, i.e. Veterinary staff, Police, RSPCA or rescue centres, Council & Government Departments if requested. • Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you. • Personalising and tailoring our products and/or services for you. • Communicating with you. This may include responding to emails or calls from you, providing service/booking confirmation, issuing invoices and receipts and providing service updates. • Supplying you with information by email that you have opted-in to receive (you may unsubscribe or opt-out at any time by replying ‘unsubscribe’ to any email that you receive from us). With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.]
How Long Will You Keep My Personal Data? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): We will store data that is required to maintain an accurate record of our financial and accounting history with you for a minimum of 6 years.
How and Where Do You Store or Transfer My Personal Data? Providing you are based in the European Economic Area, then we will only store or transfer your personal data on servers located within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
Do You Share My Personal Data? No, unless legally required to do so. For example, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Access My Personal Data? If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 7 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How Do I Contact You? To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address:
Telephone number:
Changes to this Privacy Notice We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available on our website www.tagtails.co.uk
PHOTOGRAPHY PERMISSION The client grants Inspire Pet Services and its representatives and employees the right to take photographs of their pet(s), and to copyright, use and publish the same in print and/or electronically. They may use such photographs of said pet(s) with or without clients name and for any lawful purpose, including, for example, such purposes as publicity, illustration, advertising, social media and web content.
CONSULTATIONS
Before we consider a dog for any of our services, a consultation/meet & greet must be carried out in advance at your home; we are also happy to meet on neutral ground, i.e. out on a walk first. This is to check compatibility of your pet to our services. We will ask you to complete our registration form and relevant service agreement prior to your agreed consultation date.
During the consultation we will discuss: Medical/Vaccinations, Behaviours, Exercise, Food & Diets, and Routines at Home. Please bring a copy of your dog’s vaccination/medical card with you when attending consultation.
Please be aware that it is the owner’s responsibility to provide comprehensive details for their own dog and they must be completely honest about any traits, vices or behavioural problems, both positive & negative (however small). We rely on this information to be able to manage any issues and provide a good experience and quality of service for your dog/pet. Any misinformation may jeopardise your dog/pet’s services with us. We are not qualified trainers or behaviourists; however, we will do our best to manage any situation or issue that arises, and will source guidance from other professionals if necessary. We may need to contact you if your dog/pet exhibits any behaviours not previously disclosed.
HEALTH & WELFARE
We insist on all dogs have current vaccinations. As dogs will be mixing with other dogs out in the open we advise you vaccinate against kennel cough in addition to parvovirus, distemper, hepatitis and leptospirosis. Likewise, your dog must have been appropriately treated for external & internal parasites with an appropriate product authorised by VMD and in accordance with veterinary advice. At consultation you are required to bring the vaccination booklet, so we can keep a copy on record.
Failure to produce a copy of the vaccination record will invalidate your booking.
We do not take a dog that has been ill within the last 24 hours, nor a dog who has had an infectious disease within 21 days prior to a walk or home visit.
UN-SPAYED/ENTIRE DOGS
Generally, we can walk entire dogs over the age of 12 months, however this is dependent on the dog and its individual behaviour. Please contact us to discuss further. We do walk un-spayed female dogs however they cannot be walked if they are due to come into season.
MEDICATION – FOR HOME VISITS
We are experienced in giving tablet & liquid medication orally, as well as injections such as insulin and ear/eye drops these have to be prescribed by a veterinary practise
NAIL CLIPPING
Where possible, please ensure your dog has had its nails clipped & filed to remove rough/sharp edges, before walking with us, to avoid accidental injury to humans or other dogs.
VETERINARY RELEASE & INSTRUCTION
If your dog becomes ill or injured whist in our care, it will be necessary for us to contact our registered vet for advice or to take them in for a medical consultation. If you request, we will contact you (if possible & if time allows) in the first instance, or your emergency contact prior to contacting the vet. We request that you provide permission for us to approve necessary treatment; you, as the owner will assume full responsibility and pay for any required treatment.
Veterinary Details: The Brambles, Churchdown, Gloucester
You agree that is authorised to take your dog to our registered veterinary practice for treatment, and they will contact your vets for your dogs’ records. We strongly suggest that you have an insurance policy in place. Inspire Pet Services cannot be held responsible for any veterinary treatment that may result in loss, injury or death of your dog.
PET INSURANCE
All pets should be insured wherever possible by the owner & insurance details provided.
DOG ID TAGS
All dogs who use our services must wear a collar tag even if they walk with a harness/haltie. The Control of Dogs Order (1992) states that any dog in a public place must wear a collar with the name, address (including postcode), and contact number of the owner engraved or written on a tag. Please ensure your dog has a sturdy collar.
EXERCISE
All dogs will be walked off a lead when they are out. If your dog cannot be walked off lead, please discuss with us during the consultation process. We will always place your dogs on leads near roads. An off-lead permission /disclaimer form agreed by the owner will be required.
All walks will require transportation in a vehicle. You must consent to your dog being transported in a secure crate in the licence holders vehicle. Please note that we walk other dogs including our own.
WHAT WE PROVIDE
We will provide mental stimulation, adventures, physical exercise, enrichment, socialise them with other dogs, and humans. We will interact with your pet and make them feel like one of the family / pack. We will always ensure there is fresh water available at the end of the walk and during the walk during the summer months.
DOG WALKING
Our Obligation – to you and your pet: Inspire Pet Services will take all reasonable and necessary care to ensure the safety and welfare of your pets. Inspire Pet Services and its staff cannot be held responsible for any damage caused by the pets to other pets while in our care. We strongly recommend pet owners insurance coverage for pets. Walks By law (the control of dog’s order 1992) all dogs must have an ID tag on a collar around their necks (even if they are chipped). These can be supplied by the walker at no extra cost for the duration of the walk.
The collar with ID will not be taken off during the walk.
The equipment used (collar, harness, leads, muzzles etc. must fit the individual dog.
Dogs walked together will be with permission from all owners.
All dogs will be cleared up after.
Road/Lane Walking (if necessary)
Dogs will be on a short lead attached to a collar or harness.
Park Walking
Only with the owner’s consent would a dog be left off the lead in a suitable area.
Dogs off the lead must be of a suitable temperament.
Extension leads may be used if there are hazards or doubt in dogs recall ability or where an owner has not given consent. Night-time/Walking in the dark /Walking in fading light
Dogs will not be let off lead but may use an extending reflective lead in suitable areas.
Flashing collar tags may be provided for the walk in poor visibility conditions.
Behavioural Information
Owners should provide an honest opinion of the dog’s behaviour prior to the walk.
Inspire Pet Services cannot accept bookings for aggressive pets for safety reasons. You will be liable if your pet injures staff, other animals or any property.
Emergency Procedure
In the event of an emergency every effort will be made to contact you – as the owner of your dog. However If Inspire Pet Services cannot make contact with you in reasonable time, we reserve the right to make decisions regarding your dog’s health provided it is at all-times acting in the best interests of the dog and on the advice of a veterinary surgeon. As the owner, you are responsible for payment of any veterinary fees incurred by this and will be required to refund Inspire Pet Services any expenses from seeking medical attention. In the unfortunate event that Inspire Pet Services considers your pet should be seen by a vet, we will retain all receipts from the veterinary practice.
On-the-day Walking
If there are available time slots you may book a walk for that day. There is not guarantee the time will be available and you are advised to pre-book to ensure your slot is available.
Owner’s Authorisation
You (Owner) authorise Inspire Pet Services to obtain any emergency veterinary care that may be necessary during the time spent with my pet. Every effort will be made to contact the owner prior to obtaining emergency care.
You accept responsibility for any charges related to this emergency care and also authorise Inspire Pet Services to utilise an alternative veterinarian in the event my regular veterinarian is unavailable.
You agree to reimburse Inspire Pet Services for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food or supplies. It is expressly understood that Inspire Pet Services and its staff shall not be held:
Financially responsible for any damage to client’s property, or that of others, caused by client’s pets during the period in which they are in her care.
Liable if your dog injures a member of staff or another animal.
Responsible for damage incurred by pet escaping due to faulty leash/collar or an ill-fitting collar.
BUSINESS LICENSING & INSURANCE
We are insured for Public Liability under Protectivity.
OPERATIONAL DAYS OF BUSINESS
We are open throughout the year, although we will inform our regular clients of any holiday dates in advance
TIMEFRAMES
Whilst Inspire Pet Services does its very best to adhere to service time-frames (where times are specified) please bear in mind we are at the mercy of traffic each day so these times are a general guide only, and timings may therefore vary to a degree.
CONDITIONS OF PAYMENT
Full payment of fees is due at the end of each month. Owners are also required to settle invoices immediately in respect of regular, scheduled bookings. Late payments will invalidate your booking, and you will need to source an alternative option.
CANCELLATIONS
The Client should inform Inspire Pet Services of any cancellation, amendments of bookings to ensure Inspire Pet Services availability. Any cancellations need to be in writing more that 14 days prior to any changes that the Client requires. Cancellations for services under 24 hours will be fully chargeable.
LATE PAYMENT
Unpaid invoices exceeding ten days will incur a late payment fee. This is a small sanctioned fee that Inspire Pet Services will impose as reimbursement for the nuisance of processing a late payment. Regular unpaid invoices will render future booking liable to cancellation without notice and without any liability on the part of Inspire Pet Services.
PET VISITS
Inspire Pet Services will carry out the primary responsibilities as agreed with the Client and keep the pet area clean and tidy to a reasonable standard. Whilst visiting your pet. Inspire Pet Services will maintain cleanliness to a normal standard however clients are respectfully asked to note that Inspire Pet Services are not professional cleaners. Inspire Pet Services is prohibited from allowing access to client premises to anybody, other than a person authorised to do so by the Client. Inspire Pet Services will not eat or drink the Client’s own food or beverages without permission. Inspire Pet Services is not responsible for any loss or damage to a Client’s property, however caused (except as required by statute). In the event of a problem or emergency arising the will use his/her own discretion and will contact the Inspire Pet Services proprietor forthwith.
INSURANCE:
The Client is responsible for checking that Inspire Pet Services driving licence is valid (if necessary) and for informing Insurers of their departure and the presence of Inspire Pet Services Pet Sitting service being in the house. Inspire Pet Services are responsible for their own Public Liability Insurance.
CLIENT PREMISES SECURITY
The Client must, before handing over the primary responsibilities, run through the completed Inspire Pet Services checklist. In the event that Inspire Pet Services is asked to maintain client premises but will not have sole control (i.e. additional attendance of cleaners and gardeners etc) during the Pet-sitting Contract then Inspire Pet Services will be entitled to make a small extra daily charge (details on request). In these circumstances Inspire Pet Services will not be responsible for any breaches of security.
PET PROVISIONS
Clients will be responsible for ensuring pet toys/food/treats are readily available during their absences in order that Inspire Pet Services can make sure their pets play and dietary needs are met. Should food run out Inspire Pet Services are authorised to purchase additional feed on owners behalf and must be reimbursed immediately according to receipt of goods as soon as owner returns.
All members of the Inspire Pet Services team are:
DBS checked.
Copy of Inspire Pet Services Public Liability Insurance are available on request.
All members of the Inspire Pet Services team have Pet First Aid Certification.